Twenty-four hour cancellation policy
Cancel or reschedule at least twenty-four hours before your class or session. Inside that window a packaged class is forfeited and an unpaid session is charged in full. We cannot make exceptions — including for weather and traffic.
How the studio runs
Registration
Group classes need advance registration to hold your spot. Drop-ins are welcome but cannot be guaranteed, because wait-listed clients get priority. We use Mindbody for scheduling — if you do not have an account yet, you can create one when you book a class.
Cancellations
A firm twenty-four hour policy applies to every group class and private session. Cancellations and reschedules must be made at least twenty-four hours ahead. Inside that window, a class booked as part of a pack is forfeited, and an unpaid session is charged at full price. Weather and traffic are not exemptions — we have to plan to be there on time too.
Arrive on time, and not too early
We are a one-room studio with no lobby or waiting area, and classes start on the hour or half hour. If you arrive early, please wait outside until your instructor has the room cleaned and reset — walking in early interrupts the session still finishing. There is a bench outside, and Second State Coffee next door. On your very first visit, five to ten minutes early is ideal so you can meet your instructor and get set up.
Phones stay off
Turn your phone off before you come in, or better still leave it in the car. Forty-five minutes without it is part of what you came for, and a ringing phone pulls the whole room out of the work.
Payment
We accept all major credit and debit cards, cash, and checks made payable to Pilates of Charleston.
What we ask in the room
Arrive ready to work. Tell your instructor about any injury or hesitation before class rather than during, and speak up if an exercise does not feel right — we will give you a modification. Ask for help with the equipment any time: the foot bar, the springs, a caught strap. Bring a water bottle, skip the gum, and if you need to leave early, mention it before class starts rather than mid-plank. Beyond that: the room is small and your energy carries. Come in willing to work and to cheer on the person on the next reformer.
A short checklist
Wear
Something you can move in, close-fitting enough that your instructor can see your alignment and correct it.
Bring
A water bottle. Leave the gum behind — you spend a lot of a reformer class on your back.
Arrive
Five to ten minutes early, so there is time to meet your instructor and set the reformer before class starts.
Two classes for $50
Any group reformer class on the schedule, with a full equipment orientation on your first visit. Still have questions? The FAQ covers most of them.